INFINAIR provides professional after-sales service through its specialized subsidiary
2019-07-25
DBAX (Shanghai) M&E Maintenance Co., Ltd. (hereinafter referred to as DBAX), established in 2013, is a wholly-owned subsidiary of INFINAIR CORPORATION in order to provide customers with more high-quality, convenient and efficient maintenance services, specialized in the sales, installation and maintenance of ventilation equipment, air conditioning equipment, water supply and drainage equipment, environmental protection equipment, and electromechanical equipment.
[1.Five-star Certificate for After-sales Service]
On May 22, 2018, INFINAIR CORPORATION was awarded Five-star Certificate for After-sales Service after being evaluated by the National Commodity After-Service Conformity Certification Evaluation Committee and Beijing SKY Certification Center. This is the highest level of after-sales service certification in China and represents an important recognition of the achievements of DBAX, the after-sales service subsidiary of INFINAIR CORPORATION, in the installation and maintenance of ventilation equipment. As the most recognized service certification, the Five-star Certificate for After-sales Service has become an important standard for companies to evaluate the competiveness and professional capabilities of after-sales service providers. Guided by the policy of providing high quality customer oriented after-sale service and technical support, DBAX will continue to create an extraordinary experience for INFINAIR customers.
[2.Professional Team]
DBAX's team of engineers uses the "Eagle Service" as a logo to provide you with one-stop service and deliver the most satisfactory customer experience. The average age of the team is 34 years and they have more than six years of experience.
More than 50% of the personnel have bachelor degree, have excellent professional skills and generally hold special operating documents such as "Electrical Engineer Certificate", "Special Climbing Certificate", "Electrician Certificate", and “Non-Destructive Test Certificate". Senior engineers have more than 10 years of on-site troubleshooting experience. The team is equipped with professional equipment, including vibration tester, noise instrument, anemometer, alignment instrument, thermo detector, etc. professional identification and troubleshooting of problems. The safe working equipment (labor shoes, goggles, helmets, safety belts, etc.) are equipped for the after-sales engineers and the occupational health and safety system is also implemented into daily work.
[3.Many Project Cases]
Relying on the good reputation of INFINAIR fans, DBAX gets to have a lot of ventilation equipment installation and maintenance experience. The major projects with large volume, difficult installation and complicated duct system successfully completed include Zhengzhou Xinzheng International Airport Phase II Project, Changchun Metro Line 2 Project, Beijing Hyundai Motor New Plant, Xi'an Huawei Technology Center, Continental (Hefei), AEOLUS Tyre (Jiaozuo), and Pakistan Wind Turbine Power Project, etc. Many customers have specially sent thank-you letters, silk banners, or medals to show their affirmation of the work of the DBAX after-sales team.
[4.Nationwide Service Outlets]
DBAX's service network covers major parts of the country to provide you with fast-response technical support and professional efficient after-sales service. We strive to make phone response within 4 hours after receiving the repair information; for the catering industry, service personnel will go to the restaurants within 24 hours; for other industries within 48 hours. DBAX engineers are there for 365 days a year to provide real support for the safe running of your equipment. To deliver customer satisfaction through fast response and professional solution is our unremitting pursuit.
DBAX is ready to offer after-sale maintenance service for you!
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